Customer Response to a Survey
Hi, For email campaigns we need to store the survey responses of each customer in the target list. The business scenario is that on receiving an email campaign, the prospect/customer clicks on the...
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Hi Pankaj, you're right, it is a standard feature. The submitted surveys are saved as activities with the survey attached. RegardsGregor
View ArticleRe: Customer Response to a Survey
Hi Gregor, Thanks for the reply. Have a few more queries. Is it possible to capture the the customer responses without creating an activity or a lead? The idea is to capture the customer responses...
View ArticleRe: Customer Response to a Survey
Hi Pankaj, You will have to create a transaction to capture the Customer Response. Why are u hesitating to create a transaction ? It would be very easy to capture and retrieve the data from...
View ArticleRe: Customer Response to a Survey
The surveys are actually stored in CRM as Hex/XML. (crmd_survey, crm_svy_db_sd) There are a couple of function modules that you can use to help parse out the survey answers and display how you...
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Could you explain step by step to create a activity for customer response? Specially I wonder these.1.in creating survey, which application should I select, marketing or activity?2. in IMG setting for...
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Hi, When I execute function module CRM_SVY_XML2TAB I get a dump with "Access with 'ZERO' object reference not possible". I try to execute it with a valid XML value. Did this happen to you? Another...
View ArticleRe: Customer Response to a Survey
Hi, I am also getting the same error. Please help if you were able to sort it out! RegardsAtul
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