Re: Customer Response to a Survey

Hi Gregor,

Thanks for the reply. Have a few more queries.

Is it possible to capture the the customer responses without creating an activity or a lead? The idea is to capture the customer responses without creating any transaction.

Also, there is an "Evaluation" button in CRM_SURVEY_SUITE. Is it a case that if I click on this button, then I get to see the survey result for each customer to whom the survey had been sent. Riight now, with the current setting of our system, when we click on this button the message that we get is "No Data for Evaluation". Would appriciate if we can have a step-by-step procedure to have this as well.

Thanks,

Pankaj